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POLICIES

Al Ufuq Al Dahabi Tourism L.L.C.

Effective Date: July 2026

Website: www.ofoghetalaei.com

PART I

PRIVACY POLICY

ARTICLE 1 – Purpose of this Policy

This Privacy Policy explains how Al Ufuq Al Dahabi Tourism L.L.C. (“Company”, “we”, “our”, or “us”) collects, uses, stores, discloses, and protects personal information obtained through www.ofoghetalaei.com.

By accessing the Website or using any of the Company’s services, you acknowledge that you have read and accepted this Privacy Policy.

ARTICLE 2 – Personal Information We Collect

The Company collects only the information reasonably necessary to provide the requested services.

Depending on the nature of the service, personal information may include:

  • Full Name
  • Date of Birth
  • Nationality
  • Passport Number
  • Passport Copy
  • National ID Card
  • Emirates ID (where applicable)
  • Passport-sized Photograph
  • Residential Address
  • Email Address
  • Mobile Number
  • Travel Information
  • Flight Details
  • Hotel Reservation Details
  • Travel Insurance Information
  • Payment Transaction Reference
  • Any additional documentation required by competent authorities.

ARTICLE 3 – How Your Information Is Used

Personal information is processed solely for legitimate business purposes, including:

  • Processing visa applications;
  • Arranging travel-related services;
  • Identity verification;
  • Customer support;
  • Payment processing;
  • Fraud prevention;
  • Compliance with legal and regulatory obligations;
  • Maintaining internal business records;
  • Improving the Company’s services.

The Company processes personal information only to the extent necessary for providing the requested services.

ARTICLE 4 – Disclosure of Personal Information

The Company may disclose personal information only where necessary to provide the requested services or where required by applicable law.

Information may be shared with:

  • UAE Government Authorities;
  • Immigration Authorities;
  • Airlines;
  • Hotels;
  • Insurance Providers;
  • Payment Service Providers;
  • Banking Institutions;
  • Technology Service Providers;
  • Authorized Third-Party Suppliers involved in the requested service.

The Company does not sell, rent, lease, or otherwise commercially exploit Customer information.

ARTICLE 5 – Payment Data Protection

Payments are processed exclusively through secure third-party payment providers.

The Company does not store Customers’ complete credit card or debit card information.

Payment information is used only for transaction processing, payment verification, fraud prevention, and compliance with financial regulations.

ARTICLE 6 – Information Security

The Company maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

While appropriate security measures are implemented, no electronic system can guarantee absolute security.

ARTICLE 7 – Data Retention

Personal information shall be retained only for the period necessary to:

  • complete the requested services;
  • comply with legal obligations;
  • maintain financial records;
  • resolve disputes;
  • prevent fraud;
  • protect the Company’s legitimate legal interests.

Information that is no longer required shall be securely deleted or anonymized where legally permissible.

ARTICLE 8 – Cookies

The Website may use cookies and similar technologies to improve functionality, maintain security, analyze Website performance, and enhance the overall Customer experience.

Customers may disable cookies through their browser settings; however, certain Website functions may become unavailable.

ARTICLE 9 – Customer Privacy Rights

Subject to applicable law, Customers may request:

  • access to their personal information;
  • correction of inaccurate information;
  • updating of personal records;
  • deletion of personal information where legally permissible; and
  • withdrawal of consent for marketing communications.

Requests may be refused where retention is required by law or by a competent Government Authority.

ARTICLE 10 – Amendments to this Privacy Policy

The Company reserves the right to amend or update this Privacy Policy at any time.

Any revised version shall become effective immediately upon publication on the Website.

Customers are encouraged to review this Privacy Policy periodically to remain informed of any updates.

REFUND POLICY

ARTICLE 11 – Scope

This Refund Policy governs all payments made through www.ofoghetalaei.com for services provided by Al Ufuq Al Dahabi Tourism L.L.C.

By purchasing any service through the Website, the Customer agrees to be bound by this Refund Policy.

ARTICLE 12 – Eligibility for Refund

A Customer may be eligible for a refund only where:

  • the requested service has not yet been submitted to the relevant Government Authority or Third-Party Supplier; and
  • no processing activity has commenced.

Eligibility for a refund shall be determined solely by the Company in accordance with this Policy.

ARTICLE 13 – Government Fees

Government Fees paid to UAE Government Authorities are non-refundable once an application has been submitted.

The Company has no authority to recover or reimburse Government Fees after submission.

Customers acknowledge and accept this condition before completing payment.

ARTICLE 14 – Service Fees

The Company’s professional Service Fees cover consultation, document review, application preparation, administrative processing, coordination, and customer support.

Once processing has commenced, these Service Fees become non-refundable, regardless of the outcome of the application.

ARTICLE 15 – Visa Refusal

Visa approval remains entirely at the discretion of the relevant UAE Government Authorities.

A visa refusal, rejection, cancellation, or delay shall not by itself create any entitlement to a refund.

ARTICLE 16 – Customer-Caused Rejection

No refund shall be payable where an application is rejected or delayed due to:

  • inaccurate information;
  • incomplete documentation;
  • forged or altered documents;
  • expired travel documents;
  • failure to satisfy Immigration requirements;
  • failure to respond to requests for additional information.

The Customer bears sole responsibility for the accuracy and authenticity of all submitted information.

ARTICLE 17 – Duplicate Payments

Where a Customer has unintentionally made duplicate payments for the same transaction, the Company will review the payment records.

If a duplicate payment is confirmed, the excess amount will be refunded using the original payment method whenever reasonably practicable.

ARTICLE 18 – Refund Processing

Approved refunds shall normally be processed within 7–14 Business Days.

Actual processing times may vary depending upon:

  • the payment provider;
  • the issuing bank;
  • card network procedures; and
  • applicable banking regulations.

The Company shall not be responsible for delays caused by financial institutions.

ARTICLE 19 – Non-Refundable Services

Unless otherwise required by law or expressly agreed in writing, refunds shall not be available for:

  • completed services;
  • processed applications;
  • Government Fees;
  • administrative work already performed;
  • digital documents already delivered; or
  • services successfully completed by the Company or an authorized Third-Party Supplier.

ARTICLE 20 – Amendments to this Refund Policy

The Company reserves the right to modify or update this Refund Policy at any time.

Any revised version shall become effective immediately upon publication on the Website.

Customers are encouraged to review this Policy periodically before purchasing any service.

CANCELLATION POLICY

ARTICLE 21 – Scope

This Cancellation Policy governs all requests to cancel tourism-related services purchased through www.ofoghetalaei.com.

ARTICLE 22 – Cancellation Requests

Cancellation requests must be submitted through the Company’s official communication channels before the requested service has been submitted for processing.

A cancellation request shall become effective only after confirmation by the Company.

ARTICLE 23 – Cancellation Before Processing

Where a cancellation request is received before processing has commenced, the Company will review the request and, where applicable, process any eligible refund in accordance with the Refund Policy.

ARTICLE 24 – Cancellation After Processing

Once processing has commenced or the requested service has been submitted to a Government Authority or Third-Party Supplier, the request cannot be cancelled and the Customer shall no longer be entitled to a refund except where required by applicable law.

ARTICLE 25 – Company’s Right to Cancel

The Company reserves the right to cancel or suspend any transaction where:

  • payment verification fails;
  • fraudulent activity is suspected;
  • required documentation is not provided;
  • legal or regulatory obligations prevent completion of the service; or
  • circumstances beyond the Company’s reasonable control make performance impossible.

ARTICLE 26 – Force Majeure

The Company shall not be liable for any inability to cancel or modify a service due to events beyond its reasonable control, including Government actions, Immigration decisions, airline disruptions, natural disasters, technical failures, or other Force Majeure events.

ARTICLE 27 – Customer Responsibilities

Customers are responsible for submitting cancellation requests in a timely manner.

Failure to notify the Company before processing begins may result in the loss of refund eligibility.

ARTICLE 28 – Amendments to this Cancellation Policy

The Company reserves the right to modify this Cancellation Policy at any time.

Any updated version shall become effective immediately upon publication on the Website.

SERVICE DELIVERY POLICY

ARTICLE 29 – Scope

This Service Delivery Policy explains how services purchased through www.ofoghetalaei.com are delivered to Customers.

ARTICLE 30 – Method of Service Delivery

The Company’s services are provided electronically.

Visa decisions, booking confirmations and travel documents will normally be delivered via:

  • Email
  • WhatsApp
  • Other secure electronic communication channels agreed with the Customer.

ARTICLE 31 – Required Documents

Customers shall provide all documents required to complete the requested service.

Required documentation may vary depending upon the service requested and the requirements of the relevant Government Authority or Third-Party Supplier.

ARTICLE 32 – Processing Time

Any processing time published on the Website is an estimate only.

Actual processing depends upon Government Authorities, Immigration procedures, Third-Party Suppliers and other factors outside the Company’s control.

ARTICLE 33 – Service Delays

The Company shall not be responsible for delays resulting from:

  • Government Authorities;
  • Immigration procedures;
  • Airlines;
  • Hotels;
  • Third-Party Suppliers;
  • Technical interruptions; or
  • Events beyond the Company’s reasonable control.

ARTICLE 34 – Customer Cooperation

Customers shall provide any additional information or documentation requested during processing without unreasonable delay.

Failure to cooperate may affect the successful completion of the requested service.

ARTICLE 35 – Completion of Services

The Company’s obligations shall be deemed fulfilled once the requested service has been completed or the relevant outcome has been communicated to the Customer.

ARTICLE 36 – Third-Party Providers

Certain services are provided through independent Third-Party Suppliers.

The Company shall not be responsible for the independent decisions, actions or omissions of such suppliers.

ARTICLE 37 – Service Availability

All services remain subject to availability and applicable legal or regulatory requirements.

The Company reserves the right to refuse, suspend or discontinue any service where necessary to comply with applicable laws or operational requirements.

ARTICLE 38 – Electronic Communication

Customers agree that service updates, notifications and travel documents may be provided electronically and that such communications shall satisfy any requirement for written communication.

ARTICLE 39 – Amendments to this Service Delivery Policy

The Company reserves the right to amend this Service Delivery Policy at any time.

Any revised version shall become effective upon publication on the Website.

ARTICLE 40 – Contact Information

For any questions regarding these Policies or the services provided by the Company, please contact:

Al Ufuq Al Dahabi Tourism L.L.C.

Website: www.ofoghetalaei.com

Email: info@ofoghetalaei.com

WhatsApp: +971 55 255 4688

Office Address: Dubai National Insurance Building, 9th Floor, Office No. 43, Opposite City Centre Deira, Dubai, United Arab Emirates.